iT FactorZombly product pages
Zombly help
Zombly Support
About support
Zombly is an independent compatibility utility intended for compatible legacy Yummly Bluetooth cooking thermometers and probes. Zombly is not affiliated with, endorsed by, sponsored by, or supported by Yummly or any of Yummly's former or current owners.
Zombly support can help explain app behavior and troubleshoot Bluetooth discovery, connection, candidate readings, Cook-mode access, and Restore Purchases. It cannot provide Yummly account support, hardware repair, replacement, warranties, or official manufacturer support, and it cannot guarantee compatibility with every model, firmware version, device condition, iPhone, iOS version, or future operating-system release.
Before requesting help
- Confirm Bluetooth is enabled and Zombly has Bluetooth permission in iOS Settings.
- Make sure the probe is charged or has a working battery, awake, and near the iPhone.
- Stop and restart scanning.
- Disconnect and reconnect the probe.
- Close and reopen Zombly if Bluetooth state appears stale.
- If a StoreKit product says “Unavailable,” try again later and confirm the device can reach the App Store.
- If a prior trial or lifetime purchase is not shown, open Zombly Settings and choose Restore Purchases. Restoring a trial does not restart its original 72-hour window.
Information to include
Include only the information needed to investigate:
- Zombly version and build from Settings;
- iOS version and iPhone model;
- probe model or the device name displayed by Zombly;
- whether scanning, connection, a candidate reading, or StoreKit is failing;
- the exact message shown by Zombly; and
- a screenshot with unrelated personal information removed, if useful.
Do not send payment-card details, Apple Account passwords, verification codes, full transaction receipts, or other sensitive account information.
Purchases and refunds
Zombly Lifetime Unlock is a one-time purchase, not a subscription. The proposed 3-day trial is not a subscription and does not renew or charge automatically. Apple processes App Store purchases and makes refund decisions. Zombly support cannot access full payment-card details or approve App Store refunds.
Use Restore Purchases to ask Apple to synchronize verified transactions. Pending, failed, cancelled, unverified, revoked, or refunded transactions do not unlock Cook mode.
Apple's refund-request information
Privacy questions
The audited Zombly V1 app keeps Bluetooth discovery and probe-reading activity on the iPhone and does not include an app account, Zombly backend, app analytics, ads, or third-party tracking. Apple independently processes App Store purchases. Read the Zombly Privacy Policy for details.
Safety
Food-safety decisions remain the user's responsibility. Always verify food safety with a properly calibrated food thermometer and follow applicable food-handling guidance before serving. Do not rely on Zombly as the only food-safety check.
Contact Zombly support
Email support@itfactor.studio for Zombly compatibility, connection, candidate-reading, purchase, restore, privacy, or safety questions. Include the limited diagnostic details listed above and do not include sensitive account or payment information.